Customer Service: Why be nice to your customers?

Nicer to your customers, customer feedback, customer development, switching cost, tipping point, customer churn. startup advice, startup lessons, be nicer to your customers

“Be nicer to your customers than your competitors.” -Richard Reed, Co-Founder of Innocent Drinks Today’s favorite is a quote from Richard Reed about customer service. ‘Be nicer to your customers’  I do agree this sounds like a cliche. However, most of the cliches are out there for a reason. They do deliver an ounce of … Read more

3 Key Components of Near Term Goals & Business Strategy

focus on near term growth, covid crisis, business uncertainty strategy, business strategy cost cutting, reducing costs in business, long term vision, short term decisions

The post assumes a higher importance owing to the current economic uncertainty  As we all know, the after effects of COVID 19 have slowly started surfacing and we are hearing about pay cuts, redundancies and a few other scary words in the market. As a business, these are certainly pressing times. The economic recession has … Read more

Learning by doing: 4 Tips for Skill Development in a startup

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Discussion about key resources available for learning by doing in a startup. For a boot strapping startup, it is very essential to have access to free resources for skill development. The skills alluded in this discussion are tangible sources such as online courses, mentors and business accelerators.

Some of these resources can be put into use straight away and provide a direction for your startup to grow. Most resources highlighted in this section are free or have a boot strapping route highlighted.

There’s always someone better – Startup Competition

Don't be cocky, don't be flashy, there's always someone better than you

A key part of being an entrepreneur or the initial days of pitching ideas hone the concept of USP – unique selling point. The focus of a USP is a huge part of a startup which makes us constantly focus on being different. It is a fair ask because most of the investors will want to know how we are different and what makes us stand out in the test of time.

3 Factors in Managing Employee recognition Vs pay hikes

good wages, robert bosch wages quote, startup quotes, short term vs long term, pay hikes, increased pay, collaboration in companies, price of trust, cost of trust, trust in team building, ceding control in management, taking advantage of a situation, long term view, not just about the money, trust in organisations

I don’t pay good wages because I have a lot of money, I have a lot of money because I pay good wages – Robert Bosch This quote has a very beautiful impact in the aspects of recognition, reward and a beautiful long term which some businesses miss out in the realm of achieving short … Read more