It’s almost impossible to succeed as a brand if you have poor customer service management (CSM). Being able to effectively manage your customer support tickets is a vital way to keep your customers happy. It’s key to building a strong brand reputation and credibility in your industry. A third of customers state that they would … Read more
Starting a blog is an essential step in putting your voice out there and sharing your thoughts with the world. But with the advice-filled digital world, it can be daunting to understand how to monetize your blog. You might have tried different things, but the results are not as promising.
If you’ve toyed with starting your own business, you’ll probably have heard plenty of noise. There’s the crowd that say it’s the best thing they’ve ever done and will well and truly egg you on. But then, there’s the other side of the coin; the businesses that have failed and it’s brought considerable pain. While … Read more
In this article, I’ve adapted this model for prioritisation in product management. The use case of this discussion is: You have a list of requirements as a product manager. You’re now trying to prioritise items based on what gives most value in development.
Running a business can be a challenging task. Due to the changing demands of customers, businesses need to keep an eye on the latest market trends. With the growth in competition, business owners must know how to align their strategies to increase their business efficiency and meet all the organisational goals. Business efficiency generally refers … Read more