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Maslow – The Hierarchy of Needs: I have been wanting to write about the hierarchy of needs for quite some time. During the early days, this was one of the theories which had a formative impact on understanding people. Although the theory belongs to the 1940s and a lot of it is not as valid … Read more
Always deliver more than expected – Larry Page Managing Customer Expectations: This may sound like a slight overlap on our previous discussion about going the extra mile in an agile context. I do admit, there are a few similarities, In the last discussion, we went through the importance of definition of done, customer expectations management … Read more
Going the extra mile in an agile context – is a discussion about managing customer expectations while delivering an excellent product. The discussion centres around priorities of product management, agile philosophies and defintion of done. These lines of thought culminate together to provide customer the expected product and a level of satisfaction which encourages brand loyalty
Design is not just what it looks like and feels like. Design is how it works. – Steve Jobs Product Design Design is almost a favourite topic in the standard product management meetings. General UX conversations for me mostly tend to be about improving accessibility and convenience in a product. This in other words take … Read more
“Be nicer to your customers than your competitors.” -Richard Reed, Co-Founder of Innocent Drinks Today’s favorite is a quote from Richard Reed about customer service. ‘Be nicer to your customers’ I do agree this sounds like a cliche. However, most of the cliches are out there for a reason. They do deliver an ounce of … Read more