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Maslow – The Hierarchy of Needs: I have been wanting to write about the hierarchy of needs for quite some time. During the early days, this was one of the theories which had a formative impact on understanding people. Although the theory belongs to the 1940s and a lot of it is not as valid … Read more
Always deliver more than expected – Larry Page Managing Customer Expectations: This may sound like a slight overlap on our previous discussion about going the extra mile in an agile context. I do admit, there are a few similarities, In the last discussion, we went through the importance of definition of done, customer expectations management … Read more
Going the extra mile in an agile context – is a discussion about managing customer expectations while delivering an excellent product. The discussion centres around priorities of product management, agile philosophies and defintion of done. These lines of thought culminate together to provide customer the expected product and a level of satisfaction which encourages brand loyalty
Design is not just what it looks like and feels like. Design is how it works. – Steve Jobs Product Design Design is almost a favourite topic in the standard product management meetings. General UX conversations for me mostly tend to be about improving accessibility and convenience in a product. This in other words take … Read more
“Be nicer to your customers than your competitors.” -Richard Reed, Co-Founder of Innocent Drinks Today’s favorite is a quote from Richard Reed about customer service. ‘Be nicer to your customers’ I do agree this sounds like a cliche. However, most of the cliches are out there for a reason. They do deliver an ounce of … Read more
The post assumes a higher importance owing to the current economic uncertainty As we all know, the after effects of COVID 19 have slowly started surfacing and we are hearing about pay cuts, redundancies and a few other scary words in the market. As a business, these are certainly pressing times. The economic recession has … Read more
Discussion about key resources available for learning by doing in a startup. For a boot strapping startup, it is very essential to have access to free resources for skill development. The skills alluded in this discussion are tangible sources such as online courses, mentors and business accelerators.
Some of these resources can be put into use straight away and provide a direction for your startup to grow. Most resources highlighted in this section are free or have a boot strapping route highlighted.
A key part of being an entrepreneur or the initial days of pitching ideas hone the concept of USP – unique selling point. The focus of a USP is a huge part of a startup which makes us constantly focus on being different. It is a fair ask because most of the investors will want to know how we are different and what makes us stand out in the test of time.
I don’t pay good wages because I have a lot of money, I have a lot of money because I pay good wages – Robert Bosch This quote has a very beautiful impact in the aspects of recognition, reward and a beautiful long term which some businesses miss out in the realm of achieving short … Read more
Done is better than perfect – Sheryl Sandberg, Facebook Done is better than Perfect! This quote echoes with the agile business philosophies which I feel so dearly for. All entrepreneurial experience so far has been about getting things done. Although there was always a huge focus on quality of produce, it was more important to … Read more