People ignore design that ignores people-User Experience
In this article, we will focus on the meaning of this quote in the perspective of a startup environment. We’re in the age of media transparency, ease of information dissemination. Companies don’t operate in a bubble anymore. They’re in the public purview now. How they behave with customers either ends up in a twitter or Facebook war. In fact, I’m sad that you usually get a quicker response on twitter than official email. This is how scared companies are of public response.