managing customer expectations

6 Key Customer Service Tips to deal unhappy customer

by

Unhappy Customer: It is a difficult job being in customer service. However, it is one of the most important roles in keeping the company operations going from a customer perspective. Having been in tech enabled startups before, I can appreciate how important strong customer service has been in our sales pitches. We have even lost … Read more

Managing Customer Expectations in Agile Framework!

by
deliver more, managing customer expectations, managing expectations in agile, agile expectations and delivery

Always deliver more than expected – Larry Page Managing Customer Expectations: This may sound like a slight overlap on our previous discussion about going the extra mile in an agile context. I do admit, there are a few similarities, In the last discussion, we went through the importance of definition of done, customer expectations management … Read more