learning from unhappy customers

Managing unhappy customers – Product Management

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your most unhappy customers, learning from unhappy customers, customer feedback in product management, unhappy customer and customer service in business, managing unhappy customer feedback

I often find the roles of customer service management quite stressful and have a lot of respect for the people on the front lines. It is never easy dealing with an unhappy customer. At the same time, business longevity and strategy point us to working towards an inflated sense of customer delight.