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Many businesses start out well, picking up momentum in the early months or years but suddenly find they’re bleeding customers. This especially has been a concern for many businesses that are losing customers left and right with a recession looming ahead.
I’m a huge fan of data, but there’s a big problem in treating people as data. The only way to do business is by treating customers as people. If we’re able to understand our customers and do our best to provide them a great quality of service – then the type of business is of a great pleasure.