customer satisfaction

6 Key Customer Service Tips to deal unhappy customer

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Unhappy Customer: It is a difficult job being in customer service. However, it is one of the most important roles in keeping the company operations going from a customer perspective. Having been in tech enabled startups before, I can appreciate how important strong customer service has been in our sales pitches. We have even lost … Read more

Going the Extra Mile in an Agile Context

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going the extra mile, customer satisfaction, minimum viable product, customer expectations, definition of done, agile development, prduct management

Going the extra mile in an agile context – is a discussion about managing customer expectations while delivering an excellent product. The discussion centres around priorities of product management, agile philosophies and defintion of done. These lines of thought culminate together to provide customer the expected product and a level of satisfaction which encourages brand loyalty