Comments on: Customer Service: Why be nice to your customers? https://inspire99.com/be-nicer-to-your-customers-than-your-competitors-richard-reed/ Startup and Motivation Sat, 30 Jan 2021 18:31:44 +0000 hourly 1 https://wordpress.org/?v=7.0 By: Vinay Nagaraju https://inspire99.com/be-nicer-to-your-customers-than-your-competitors-richard-reed/#comment-14175 Fri, 03 Jul 2020 06:23:46 +0000 https://inspire99.com/?p=18585#comment-14175 In reply to Adite.

Hi Adite, I’m sorry you’re having to go through with something like that. Time and again I get baffled by the respect given out to a customer. In a lot of places it goes to an extent where a customer service team is trained to get rid of people calling them.

If I look at it objectively the process is so flawed! If a customer has bought something and unhappy about it, there’s no way the customer is going to come back. In essence the loss is more permanent than a petty gain / short term view of running away from the problem with a hope that customer will stop calling or complaining.

The same story unfortunately repeats so often that I can completely see where you’re coming from. It is absolutely unfortunate and the loss is more permanent. Is it a question of these companies being overly stupid ?! I don’t know, but a very sad state of affairs indeed.

Would you like to share a couple of experiences if you don’t mind ?

]]> By: Adite https://inspire99.com/be-nicer-to-your-customers-than-your-competitors-richard-reed/#comment-14174 Thu, 02 Jul 2020 12:51:48 +0000 https://inspire99.com/?p=18585#comment-14174 Hi. Your thoughts on how important customer service is come at a time when I’m literally fighting with multiple brands and companies whose products I have bought. It seems like “customer service” is a term meant only for the theory books and not for practising. At least that’s my experience as a long suffering customer.

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