Comments on: A little more care and a lot more trust!

By: Vidyashree Nagaraju

Vidyashree Nagaraju — Mon, 30 Jun 2014 04:59:12 +0000

In reply to Abhijit Ray. He did hook a customer for life and I have done my initial bit of publicity of their company here already :)

By: Vidyashree Nagaraju

Vidyashree Nagaraju — Mon, 30 Jun 2014 04:56:57 +0000

In reply to Vinodini Iyer. :) lucky me . Oh! the online shopping comforts :) It feels so good to see a neatly packed product from flipkart , I have tried shopping in a couple other online shopping companies but nothing beats flipkart's packing and quality of service for me :)

By: Vidyashree Nagaraju

Vidyashree Nagaraju — Mon, 30 Jun 2014 04:53:38 +0000

In reply to Alok Vats. 50 days? I can't imagine myself without a phone for 50 days. I am lucky Alok :) Yea companies are improvising their customer service which is good sign as they gain our trust. I have had my tough days with other customer service providers and they are so lazy to even listen to our problems which can be very irritating. When you see companies like this which understand customers needs it feels so good to go to them again :) You sense the feel of being cared :)

By: Abhijit Ray

Abhijit Ray — Sat, 28 Jun 2014 15:45:57 +0000

It feels good does it not, when we get something unexpectedly? The guy probably hooked a customer for life plus all the free publicity with the nice gesture. Brings back trust in humans.

By: Vinodini Iyer

Vinodini Iyer — Sat, 28 Jun 2014 11:53:04 +0000

I agree with Alok. You really have been lucky in this matter. I have had my share of woes with cell phone service centers.
But going by your experience it is always good to feel gratitude for small conveniences like the one you got and also the online shopping comforts.

By: Alok Vats

Alok Vats — Sat, 28 Jun 2014 07:04:01 +0000

I think you are lucky Vidyashree Nagaraju who received such a things, I purchased a tablet last year December only and so far it went to the service center twice and it remain there for around 50 days in 2 visits. Thus you can understand the pain which I had for those 50 days, when I don’t have any phone to use in between.

It is true that a bit of extra care, which is obviously there duty, can help us to have more trust on them. Recently I had an issue with a telephone operator, and I went to there customer care, unfortunately even spending 3 hours there I did not get the chance to reach to the customer care executive’s desk. I was so angry after this, that I posted about it on Twitter within a minute after coming out of the customer care building. Now, I will appreciate them, as they saw the tweet and they replied immediately, asked for my number, called me and resolved the issue within minutes.

It truly gave me a pleasure which I cannot express.

Honestly these days companies are giving more value to the customer satisfaction, but at the same time there are companies which are not at all giving any value to it. And those companies will suffer in long run…